Frequently Asked Questions (FAQ)
Q1 : Pentaconn products are made in?
All of Pentaconn products are designed and made in Japan.
Q2 : All the products are ready stocks or pre-order stocks?
Depends on the stocks availability and pre-order stocks might takes extra 3-4 working days to deliver.
Q3 : Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions apply. Please refer to the Warranty & Return Policy for more information on this.
Q4 : How can I pay for my order?
METHOD 1 : Credit Card
Credit card payment via our site payment gateway by ipay88 ( Visa, Mastercard & UnionPay).
METHOD 2 : Online Banking
E-banking Malaysia only, payment via our site payment gatway by ipay 88.
METHOD 3 : E-wallet
E-wallet Malaysia only, payment via our site payment gateway by ipay 88.
(GrabPay, Touch'n Go e-wallet, Boost e-wallet & KiplePay)
Q5 : Can I use foreign currency at payment?
All payment shall be made in Malaysian Ringgit (MYR).
Q6 : Which countries do you ship to?
Currently we deliver throughout South East Asia. Please refer to our Shipping & Delivery for details.
Q7 : How much is the shipping fee?
Shipping fee is vary by destination and weight. Please refer to our Shipping & Delivery for details and shipping fee rates.
Q8 : Can I buy Pentaconn products without creating an account?
Yes, you can checkout as guest when you make your order.
Q9 : I can't find a particular product/item I want from Pentaconn online store, what can I do?
For further enquiries please contact us via Whatsapp or submit at Inquiry. You also can contact us at firstname.lastname@example.org . We will try our best to assist you or recommend you with alternatives.